Luxcon VALLEY

CHATBOTS AS YOUR PERSONAL FINANCE ASSISTANT

CHATBOTS AS YOUR PERSONAL FINANCE ASSISTANT As described in our earlier blog on “Here’s all that you need to know about Chatbots”, ChatBots are software programs that are present in our messaging apps to perform different tasks. How about having a Bot that tracks our daily expenses and prevents unnecessary spending? It sounds amazing, right? Fintech companies have already started their path towards this trend. As Bots can be programmed for virtually anything, it would be possible for financial service organizations to build a financial advisor, broker, investment manager and virtually any other bot. Image Credits: www.aliexpress.com Chatbots/ Virtual Assistants are…

Continue Reading

CHATBOTS AND SERVICE INDUSTRY – TOWARDS A BETTER CUSTOMER EXPERIENCE

CHATBOTS AND SERVICE INDUSTRY - TOWARDS A BETTER CUSTOMER EXPERIENCE As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Artificial Intelligence tool could help their companies. But are not sure if their business is sophisticated enough to implement Chatbots in their systems.While there are some imperatives for implementing an AI-based virtual assistant in your organization, the entry barrier is much lower than many believe. Chatbots and Service Industry can go together till long extend to solve customer queries efficiently saving human…

Continue Reading
ARE CHATBOTS APPROACHING THE EDGE OF CALL CENTERS?
Side view of line of call centre employees are smiling and working on computers. ** Note: Shallow depth of field

ARE CHATBOTS APPROACHING THE EDGE OF CALL CENTERS?

ARE CHATBOTS APPROACHING THE EDGE OF CALL CENTERS? A recent study resulted in 52% of customers preferred messaging over phone calls for solving their service issues. Because calling often results in multiple transfers between different agents and on hold waiting time. Also, inconsistency in meeting customer’s expectation damages brand’s identity to develop fruitful, long-term customer relationships. Within the field of customer communications, the bar is set high, and we have worked hard to gain customer’s trust in instant real-time chat interactions. The evolution of customer service, originating from call centers and services disguised as chat, created an unfriendly, disappointing connotation…

Continue Reading

CHATBOTS IN HOSPITALITY AND TRAVEL INDUSTRIES

CHATBOTS IN HOSPITALITY AND TRAVEL INDUSTRIES As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Chatbots in Hospitality and Travel industries could help their companies grow. But are not sure if their business is sophisticated enough to implement Chatbots in their systems. While there are some imperatives for implementing an AI-based virtual assistant in your organisation, the entry barrier is much lower than many believe. Chatbots and Service Industry can go together till long extend to solve customer queries efficiently saving…

Continue Reading

WHAT CHATBOTS CAN DO FOR E-COMMERCE INDUSTRY?

WHAT CHATBOTS CAN DO FOR ECOMMERCE INDUSTRY? We all have probably come across chatbots before, even if you haven’t been aware of them. Chatbots are simply automated programs that can perform repetitive and mundane work at a much faster rate than a human. Chatbots are actually the programs pretending to be humans that we can interact with through text or voice input. Basically, we can talk to these chatbots in your messaging apps, much like we would with any other contact in the list, to get the day’s news updates or even to get something done. The recent deluge of…

Continue Reading
Close Menu