CHATBOTS IN HOSPITALITY AND TRAVEL INDUSTRIES
As Artificial Intelligence race is on, major tech companies are already developing Chatbots to serve their customer in a better way. Many customer services oriented businesses believe that Chatbots in Hospitality and Travel industries could help their companies grow. But are not sure if their business is sophisticated enough to implement Chatbots in their systems.
Take Taco Bell’s Chatbot, on the business instant messenger Slack. Customers can order food from the restaurant’s “tacobot” and order from the menu. They can ask questions about the available items as well as can even customize the order by removing or adding items using normal human voice. Responses are designed to mimic phrases customers use in everyday life. The Chatbot may say “sounds awesome” instead of “item is available”.