Conversational Flow Designer

Conversational Flow Designer


  • Interact with the customer to understand and analyze their needs for building and rolling out highly effective conversational UI for their applications.
  • Design and build conversation flows which reflect natural human conversations that work within the limits of current conversational-AI technologies.
  • Continually analyze the performance of the chatbots to identify potential improvements in the conversational UX.
  • Understand, gather and analyze customer requirements to create specific personalities and script dialogues.
  • Work closely with Product development and customization teams.
  • Implement the conversational flow using flow builder interface
  • Test, Review get approval and deploy the conversation flow
  • Develop segment-specific skills that enhance our ability to serve multiple customers at scale in identified market segments.


  • Quick and effective learner.
  • Excellent spoken and written English communication skills.
  • B.E., MCA or MBA with Experience in any specific industry domains like banking, financial services, Retail, telecom, e-commerce.
  • A good understanding of how chatbots work.
  • Prior experience in conversational flow would be a definite plus.

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